Return & Exchange Policy

Day
Window

Free

Exchange
Pickup

↓

Full

Refund
Guaranteed

↓

Start Exchange →

rosetheory.in/apps/return_prime

Step 1

Visit the portal and log in with your order number and the mobile number used at checkout. Select the item or size you'd like in exchange.

Step 2

We arrange a free pickup from your address. Keep the item unworn with all original tags on. Taking a quick photo when handing over to the pickup person is helpful — it protects you in the rare case of a courier dispute.

Step 3

Once we receive and verify the returned item, your replacement is dispatched.

Window — 7 days from delivery · Limit — 2 per order
Remote areas: self-ship and we reimburse standard courier charges.
Portal issues? Email mikromoon5158@gmail.com

Step 1

Ensure the item is unused, unworn, and unwashed, with all original tags and labels intact.

Step 2

Pack the item securely and ship it to the address below using any courier of your choice. Keep the receipt with you.

Step 3

Email your order number and courier tracking ID to mikromoon5158@gmail.com

Step 4

We process your refund within 1–2 business days of receiving the item. Prepaid orders are refunded to the original payment source. COD orders receive a bank transfer — share your account details in your email.

Ship to

Mikromoon Creations
Rose Theory Returns & Exchange
Plot 1,2, Gopinagar
Delhi-Ajmer Express Highway
Service Lane, Backside New Anajmandi
V.K.I., Jaipur – 302013

Ph: 6350456013

✓Item is unused, unworn, and unwashed — in its original condition.

✓All original tags and labels are intact.

✓Request raised within 7 days of the delivery date.

✕Items worn, washed, or altered in any way.

✕Items with missing or removed tags.

✕Damage caused to the item after delivery.

✕Requests raised more than 7 days after delivery.

Please report within 24 hours of delivery. We cannot accept reports raised after this window.

Step 1

Photograph the item and the packaging clearly, showing the damage or the incorrect product received.

Step 2

Email the photos along with your order number to mikromoon5158@gmail.com — we will arrange a replacement or a full refund at no cost to you.

Need help?

mikromoon5158@gmail.com
Mon–Sat 9:30 AM – 5:30 PM

Call