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Refund policy

7
Day
Window
Free
Exchange
Pickup
Full
Refund
Guaranteed
Exchange Free pickup · Up to 2 times
EXCHANGE NOW →
Use our self-serve exchange portal — it takes 2 minutes. Click the button or visit the link below.
EXCHANGE NOW
rosetheory.in/apps/return_prime
How it works
1
Submit your exchange request on the portal. Select the item you'd like instead.
2
We schedule a free pickup. Keep the item unworn with all tags intact. Tip: Take a quick photo while handing the item to the pickup person — it helps in the rare case of any courier dispute.
3
Your replacement is dispatched once we receive and verify the item.
Window
7 days from date of delivery.
Pickup
Free for most pincodes. For unserviceable areas, self-ship and we reimburse standard courier charges.
Limit
Up to 2 exchanges per order.
You'll need your order number and the mobile number used at checkout to log in to the portal. Order number can be found in your confirmation email, on the parcel sticker, or in the shipment message from Rose Theory or the courier.
Facing a technical issue? Email mikromoon5158@gmail.com
Return & Refund Self-ship · Full refund
How it works
1
Pack the item securely and ship it to the address below using any courier of your choice.
2
Email your order number and tracking details to mikromoon5158@gmail.com
3
We process your refund within 1–2 business days of receiving the item.
Ship to
Mikromoon Creations
Rose Theory Returns & Exchange Team
Plot 1,2, Gopinagar, Delhi-Ajmer Express Highway
Service Lane, Backside New Anajmandi,
V.K.I., Jaipur – 302013
Ph: 6350456013
Prepaid
Refund to original payment source (card, UPI, wallet).
COD
Refund via bank transfer. Share your account details in your email.
Timeline
1–2 business days after receipt. Bank transfers may take 2–3 additional days.
Conditions
Eligible
✓ Unworn and unwashed, in original condition.
✓ All original tags and labels intact.
✓ Raised within 7 days of delivery.
Not eligible
✕ Items worn, washed, or altered.
✕ Missing or removed tags.
✕ Damage caused after delivery.
✕ Requests raised after 7 days.
Damaged or Wrong Item
Important — report within 24 hours
If you receive a damaged, defective, or wrong item, you must report it within 24 hours of delivery. Reports after this window cannot be accepted.
What to do
1
Take clear photos of the item and the packaging, showing the issue clearly.
2
Email the photos and your order number to mikromoon5158@gmail.com — we will arrange a replacement or full refund.
Still have questions?
Email: mikromoon5158@gmail.com
Mon–Sat  9:30 AM – 5:30 PM

“Designed to Be Lived In"

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100% Refund ❤️

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